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Full-time Windows Server Desktop

at INF in Folsom, CA

Job Description

  • Develop ability to reduce number of problems through data driven change, compliance and KPIs management, before and during release along with gradual deployment flowing through multiple toll gates. The aim is to deliver stable and responsive platform to end users through an optimized IT & hardware stack using cases from “fleet health indicators”, “change management decision making” and “problem management”
  • The ability to “Detect- collect data points”, “Analyze- correlations and analytics” and “Remedy-Fix issues” any impediments of the platform, and/or application, and/or external services; that contribute to poor end user experience
  • Faster resolution for common data framework for problem, change, release and configuration management, More data – correlation of events, performance and configuration, Analytics
  • Manage Fast release cycles and high quality releases by adding business value by catching problems early, release more stable products, improve end user experience thru automation – reuse opportunities

Responsibilities:

  • The job requires deep learning and specialization in Windows OS and the ability to analyze different PC and application behaviors like system crash, faults, errors and various performance problem by using a variety of tools, methods and automation.
  • This role will help to improve the end user experience by identifying, analyzing and characterizing events and behaviors of the windows OS while providing automation solutions and performance improvements.
  • Knowledge of SQL Query Analyzer or other tools for reporting, understanding of PC architecture, firmware and driver architecture,
  • Thorough knowledge of Windows OS 7/8/10, MS Office products, PC configurations, PC hardware, networking and server environments and demonstrable experience in deploying and managing the Windows client OS (Win7/8.1/10)
  • Willingness to continually learn new products and technologies

Skills

  • Basic SW Development knowledge (C#, power shell, scripting, SQL)
  • Basic knowledge with Server architecture and server OS
  • Understanding and ability to do basic windows troubleshooting and to take/read ETL and dump files
  • Good Knowledge of Windbg, Windows Performance recorder, and Windows Performance Analyzer
  • Windows analytics tools
  • Thorough knowledge of Windows SysInternal Tools
  • Deep Windows Internals (Client platform & Windows OS) understanding.
  • Good understanding of Networking layers (TCP/IP, Firewalls, etc.)
  • Understanding of a "Defend in Depth" - and information security concepts.
  • Working knowledge and practical experience with scripting languages: VBS/CMD/Power Shell or other related languages
  • Working knowledge of Active Directory and Group Policy
  • Attention to detail, Customer orientation, Influencing
  • Strong verbal and written communication skills
  • Ability to create clear and concise documentation

US Citizen or Legal Permanent Residence

Job Types: Full-time, Contract



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