Full-time Subject Matter Expert SME

at INF in Orange, Country

​Reports To

Project Manager

Job Overview

We are looking for multiple SME’s in the following technologies to work on a government contract in USA. Resources can work remotely or onsite in Southern California.

· Rock Solid Constituent Relationship Management (CRM)

· CentralSquare (Lucity & TRAKiT)


· Tyler Munis Finical System

· Laserfiche (Records Management/Imaging)

Responsibilities and Duties

· Providing a high level of service to end users for issue resolution

· Knowledge transfer and documentation for Service Desk to support initial calls

· Escalation with enterprise application vendors (where applicable) for support

· Planning and coordinating application updates/patches/upgrades with end users

· Coordinating with System/Network Administration team to upgrade, apply patches, and maintain current versions of applications

· Providing reporting writing services to end users, as applicable

· Developing custom in-house application where directed by CIO

· Developing an enterprise application roadmap for budgeting and strategic planning

· Prepare & maintain an enterprise software disaster recovery plan, to include enterprise software/data/database backups, enterprise software restore/recoverability, database restore/recoverability, and ensure zero loss of data integrity at all times.

· Assist and facilitate enterprise software support in the event the City activates its Emergency

· Operations Center. Consultant shall be available twenty-four hours a day, each day of EOC activation.

· Refine and document existing and new software workflows and/or employing software modules/subsystems/features.

· Upgrade, replacement, and/or migration of software to new systems;

· Upgrade, replacement, and/or migration of software to existing equipment with similar but upgraded equipment; and

· Upgrade, replacement, and/or migration of software version upgrades to applications.


Certified and experienced in following technologies


Anywhere in USA; Preference Southern California

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Published at 06-18-2020
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