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Full-time Desktop Support Technician

at eJAmerica in New York


  • Provides quality customer service, surrounding Company values and policies.
  • Greets and serves customers with the highest degree of courtesy and professionalism.
  • Serves as an escalation point for IT Specialist I and II technicians; responds to end-user issues via telephone or escalated helpdesk tickets.
  • Installs, configures and tests desktop/server hardware and software; partners with other departments to implement new programs or provide technical assistance.
  • Coordinates with corporate IT resources to understand and minimize the impact of potential widespread issues.
  • Supports and maintains IT managed network infrastructure in coordination with enterprise network team. Including but not limited to, systems management, upgrade, patching, and troubleshooting.
  • Supports and maintains IT managed server infrastructure in coordination with enterprise systems team.
  • Including but not limited to, systems management, upgrade, patching, and troubleshooting, and, performs other duties as assigned.


• Bachelor’s degree in Computer Science or similar degree preferred or the equivalent combination of education and job experience

• Mac and Windows devices • Well versed with the latest knowledge on Chromebox management, Chromebit signages etc.

• Minimum two to five years of basic hardware/software troubleshooting and problem resolution desirable

• Minimum four years of enterprise-level technical support experience preferred within a Microsoft and Cisco environment

• Minimum three to seven years of progressively responsible experience with computer hardware, Microsoft server platforms or Cisco networks within an enterprise environment

• Appropriate valid driver’s license and a good driving record

• Microsoft technical certification for current Windows OS (or acquire within the first 12 months of employment)

• Vendor hardware certification(s) (or acquire within the first 12 months of employment)

• Ability to visualize and troubleshoot complex issues remotely

• Experience using helpdesk ticketing systems

• Experience with Active Directory user and group administration

• Experience with Windows OS, Microsoft Office, Internet browsers and Email clients Working knowledge of systems hardware, printers, scanners and other peripheral devices

• Ability to work independently with minimum guidance as well as within a team environment

• Ability to detect problem areas and recommend solutions for local and remote users

• Ability to comply with all Company implemented safety procedures

• Effective communication and customer service interaction skills with users to interpret their needs efficiently and professionally

• Excellent analytical and organizational skills

• Other industry-standard certifications as specified

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Published at 12-01-2020
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