applicants
Desktop Support Technician
at eJAmerica in New York
Responsibilities:
- Provides quality customer service, surrounding Company values and policies.
- Greets and serves customers with the highest degree of courtesy and professionalism.
- Serves as an escalation point for IT Specialist I and II technicians; responds to end-user issues via telephone or escalated helpdesk tickets.
- Installs, configures and tests desktop/server hardware and software; partners with other departments to implement new programs or provide technical assistance.
- Coordinates with corporate IT resources to understand and minimize the impact of potential widespread issues.
- Supports and maintains IT managed network infrastructure in coordination with enterprise network team. Including but not limited to, systems management, upgrade, patching, and troubleshooting.
- Supports and maintains IT managed server infrastructure in coordination with enterprise systems team.
- Including but not limited to, systems management, upgrade, patching, and troubleshooting, and, performs other duties as assigned.
• Bachelor’s degree in Computer Science or similar degree preferred or the equivalent combination of education and job experience
• Mac and Windows devices • Well versed with the latest knowledge on Chromebox management, Chromebit signages etc.
• Minimum two to five years of basic hardware/software troubleshooting and problem resolution desirable
• Minimum four years of enterprise-level technical support experience preferred within a Microsoft and Cisco environment
• Minimum three to seven years of progressively responsible experience with computer hardware, Microsoft server platforms or Cisco networks within an enterprise environment
• Appropriate valid driver’s license and a good driving record
• Microsoft technical certification for current Windows OS (or acquire within the first 12 months of employment)
• Vendor hardware certification(s) (or acquire within the first 12 months of employment)
• Ability to visualize and troubleshoot complex issues remotely
• Experience using helpdesk ticketing systems
• Experience with Active Directory user and group administration
• Experience with Windows OS, Microsoft Office, Internet browsers and Email clients Working knowledge of systems hardware, printers, scanners and other peripheral devices
• Ability to work independently with minimum guidance as well as within a team environment
• Ability to detect problem areas and recommend solutions for local and remote users
• Ability to comply with all Company implemented safety procedures
• Effective communication and customer service interaction skills with users to interpret their needs efficiently and professionally
• Excellent analytical and organizational skills
• Other industry-standard certifications as specified
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