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Full-time EUC (SCCM + Imaging + Patching)

at eJAmerica in Springdale, AR

The position for a strong technical end user computing engineer, with experience in managing large user base with remote locations. Position provides client systems management, administration, and end user computing support for Microsoft Windows, apple iOS and other client Operating Systems (OS) on both a physical and virtual environment. Development and enterprise deployment of applications, patches, and security updates to end user devices. Provide 24x7 support for incident response for the End User Support group.

Essential Functions:

Provide Enterprise Client Systems Management support of End User Computing environments that support heterogeneous Operating Systems including Microsoft Windows, Apple iOS. The responsibility involves both backend client engineering work and frontend remote support for the laptops/desktops and mobile devices.

• Remote desktop/laptop and mobile support

Device OS updates and patches, strong experience in SCCM

• End Point Security Detection and Resolution and updates,

• Applications update and patch,

• System policy changes

OS and Application Packaging

• Mobile device Management - (IOS, Android, Other TBD), SOTI, Airwatch, Intune,

• UEM (Airwatch), Workspace, RDS hosted apps

• Knowledge of Damware and Flexera

• Virtual systems update and patch management, configuration and applications support

• Thin client configuration management for VDI

• EUC web portal system update and management

• Work with vendor to resolve issues

• Provide technical assistance to other team members, other ITS teams and end users

• Systems updates and patches

• Application updates and patches

• Antivirus, Adaptiva Management

• Microsoft Active Directory / Group policy administration (GPO),

• Microsoft Remote Desktop Services,

• Microsoft SCCM,

• MDM Airwatch, SOTI



Written and verbal communications skills.

• Ability to multi-task and set priorities.

• Ability to work well with others in a team environment


Experience - 8+ of experience providing system management and support for all aspects of the end user experience is required.

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Published at 12-01-2020
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