Salesforce
Empower your business with eJAmerica's top notch Salesforce Services.
eJAmerica provides a variety of Salesforce services. Following are a few of them:
- Salesforce implementation: eJAmerica has a team of certified Salesforce experts that can help customers with the implementation of Salesforce CRM, Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.
- Customization and integration: eJAmerica can help customers to customize and integrate Salesforce with other systems, such as ERP and financial systems, to meet their specific business needs.
- Salesforce migration: eJAmerica can help customers to migrate their data and processes from their existing CRM systems to Salesforce.
- Salesforce support and maintenance: eJAmerica offers support and maintenance services for Salesforce to help customers to keep their systems running smoothly and fix any issues that arise.
- Salesforce training: eJAmerica can provide training to customers on how to use Salesforce and its various features to maximize their productivity and efficiency.
- Salesforce consulting: eJAmerica can help customers to develop a Salesforce strategy that aligns with their business goals and objectives.
- Salesforce security: eJAmerica can help customers to secure their Salesforce environment, including providing regular security assessments and penetration testing.
- Salesforce development: eJAmerica can help customers to develop custom applications and solutions on the Salesforce platform.
- Salesforce Managed Services: eJAmerica provides managed services for Salesforce to monitor, patch and backup, and recover.
- Salesforce Industry-Specific Solutions: eJAmerica has experience in providing Salesforce solutions to various industries such as manufacturing, retail, healthcare, and finance.
Salesforce offers a wide range of modules, and eJAmerica has all levels of expertise and resources available in the following salesforce modules for immediate deployment.
- Sales Cloud: This module is designed for sales teams and includes features such as lead and opportunity management, account management, and forecasting.
- Service Cloud: This module is designed for customer service teams and includes features such as case management, knowledge management, and live chat.
- Marketing Cloud: This module is designed for marketing teams and includes features such as email marketing, lead generation, and social media management.
- Community Cloud: This module is designed for creating and managing online communities, such as customer portals and partner portals.
- Commerce Cloud: This module is designed for e-commerce businesses and includes features such as product catalogs, order management, and customer accounts.
- Financial Services Cloud: This module is designed for financial services companies and includes features such as wealth management, compliance, and loan origination.
- Health Cloud: This module is designed for healthcare companies and includes features such as patient engagement, care coordination, and population health management.
- Salesforce Einstein: This is an AI-powered analytics and data visualization module that is built into various Salesforce products to provide users with advanced insights and predictions.
- Salesforce CPQ: Salesforce CPQ (Configure, Price, Quote) is a module that helps sales teams automate their sales process by streamlining the configuration, pricing, and quoting of products and services.
- Salesforce Pardot: Salesforce Pardot is a B2B marketing automation module that helps companies to automate the lead generation process and increase the efficiency of their marketing campaigns.
It’s important to note that this is not an exhaustive list of all the modules in which we have expertise. We can build skills and deploy for you too.
The key differentiators for eJAmerica’s Salesforce Services include:
- Industry expertise: eJAmerica has extensive experience and knowledge of many industries, such as manufacturing, retail, healthcare, and finance, and can provide tailored Salesforce solutions for these industries.
- Certifications: eJAmerica has a team of certified Salesforce professionals, including Salesforce Administrators, Developers, and Consultants, which can ensure high-quality service and expertise.
- Customization and integration: eJAmerica has a strong track record of successfully customizing and integrating Salesforce with other systems, such as ERP and financial systems, to meet the specific needs of customers.
- Support and maintenance: eJAmerica offers comprehensive support and maintenance services for Salesforce to help customers keep their systems running smoothly and fix any issues that arise.
- Training and consulting: eJAmerica provides expert training and consulting services to help customers maximize the effectiveness of their Salesforce implementation.
- Managed Services: eJAmerica can provide managed services for Salesforce to monitor, patch and backup, and recover.
- Security: eJAmerica has expertise in securing Salesforce environments, including providing regular security assessments and penetration testing.
- Development: eJAmerica has a team of experienced Salesforce developers who can create custom applications and solutions on the Salesforce platform.
- Innovation: eJAmerica has a team of experts who are continuously researching and exploring new Salesforce features and functionalities that can be leveraged to improve their client’s business.
We have seen many projects that we created a list of challenges in Salesforce projects. A Salesforce rollout can present a number of challenges, including:
- Complex data migration: migrating data from existing systems to Salesforce can be a complex and time-consuming process. Ensuring that data is clean, accurate, and complete is crucial for the success of the rollout.
- User adoption: getting users to adopt and fully utilize Salesforce can be a challenge. Providing proper training and support, as well as encouraging user engagement, can help increase adoption.
- Integration with other systems: integrating Salesforce with other systems, such as ERP, financial, or HR systems, can be complex and require significant planning and expertise.
- Customization and configuration: Salesforce is a highly customizable and configurable platform, but it requires a deep understanding of the platform and its capabilities to ensure that customizations and configurations align with business requirements and best practices.
- Scalability: as the business grows, the Salesforce implementation may need to scale to accommodate new users, data, and processes. This requires careful planning and ongoing management to ensure that the system can handle the increased load.
- Security: Salesforce is a cloud-based platform and it’s essential to have a robust security plan in place to protect sensitive data from breaches and unauthorized access.
- Governance: Salesforce is a powerful tool and it’s important to have governance in place to ensure that data is accurate, consistent and complies with the organization’s policies.
- Performance: As more data is added to the Salesforce platform, performance may become an issue. It’s important to monitor and optimize performance to ensure that the system remains responsive and usable.
- Resources: Salesforce implementation requires resources like budget, people, and time. It’s important to have all the required resources at the right time to ensure the implementation is completed on time and within budget.
- Testing: Proper testing is essential to ensure that the implementation is successful and that all the business requirements are met. Testing should include functional, performance, load, and security testing.
It’s important to have a detailed plan in place, including timelines, resources, and a clear understanding of the goals and objectives, to minimize these challenges and ensure a successful Salesforce rollout. eJAmerica ensures you have these in place for the projects
Salesforce has a wide range of customers across different industries, including large global companies. Some examples of large customers of Salesforce include:
- Unilever
- Verizon
- GE
- American Express
- The Coca-Cola Company
- ADP
- Dell Technologies
- Deloitte
- Philips
- Vodafone
- T-Mobile
- 3M
- Toyota
- Telstra
- The Home Depot
- GE Digital
- Vlocity
- Salesforce itself
This is not an exhaustive list, but some of the well-known customers of Salesforce. Salesforce’s customer base is diverse and continues to grow as more and more companies adopt its CRM platform to manage their sales, customer service, marketing, and other business processes.
